What Is Xboxs Refund Policy
Xbox does not have a universal refund policy that applies to all products. Some of their items are eligible for returns and refunds while others arent. If you bought physical goods such as packaged software or an Xbox controller, those are usually eligible for returns.
On the other hand, digital products such as games, apps, DLC, or subscriptions are generally not refundable without special circumstances like state law comes into play. The Microsoft Terms of Sale is the place to look for the most detailed information on Microsofts return policy.
But if you do have a product that is qualified for a return and refund, Microsoft will credit you the full price of the product, not including the original shipping and handling charges. It usually takes three to five business days after Microsoft receives your returns item for a refund to be processed. If you do get a refund, it is applied to the payment option you originally used.
Can You Ask Microsoft For A Refund
You can ask Microsoft for a refund. However, Some items are not eligible for return. For example, Digital Game Products, digital apps, RAM , music, movies, TV shows, gift cards, customized and consumed products.
Visit the Microsoft account website using a Web browser and review your purchase history for a refunding request.
Make sure you ask for a return within 30 days of purchasing the product. If the time frame finishes, you wont be able to request MS.
Microsoft Is Adding Self
Microsoft will soon allow self-service refunds for digital purchases on Xbox and Windows 10.
First discovered on Reddit by user gaymerRaver, and since verified by Eurogamer, the new feature is currently in alpha on the Xbox One Preview Programme.
The impending option will let folks get a full refund on any software that’s been used for less than two hours, with the eligibility window expiring 14 days after purchase.
Better yet, these refunds will be self-service. In other words, you won’t have to draft an email or communicate with another human being in order to request a refund. Just like Steam.
There are a few exceptions, however. DLC and Season Passes won’t be eligible, Microsoft noted that “certain Windows 10 apps may not be eligible”, and the tech giant reserves the rights to deny a refund to those it thinks are abusing the system.
It’s not clear what its definition of “abuse” is, and until we get a firm definition it’s best to just use common sense. In other words, don’t assume this means every game effectively has a two hour demo.
“You’ve spoken we’ve listened,” Microsoft said in its Preview Programme update. “In support of offering gamers the freedom of choice, we’re making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps through account.microsoft.com.”
Here’s the full terms of the refund process, as transcribed by Redditor Chickern:
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Xbox Refund: How To Get Your Money Back On Xbox Series X And Xbox Series S Games
ByRhys Woodlast updated 17 March 22
If youre running into a significant issues with a game on your Xbox Series X or Xbox Series S console, you need to know about the Xbox refund policy. After all, no one should have to settle with buying a broken or unfinished gaming experience.
Xbox refunds dont apply to games in Xbox Game Pass , as you can freely install and uninstall games without paying a penny more than your monthly sub cost. But, if youre encountering issues in a game youve bought through the Xbox Store then you could be eligible for a full refund.
Its a terrible feeling to spend $70 / £70 on a new game only to discover there are issues blocking game progression, or making it entirely unplayable. Thankfully, Microsoft does have refund policies in place to help take the sting out of such a purchase, and help you and your wallet rest easier.
Read on to find out exactly how to request a refund on your Xbox console, as well as which products are eligible for refund, and the criteria youll need to meet in order to successfully get your money back.
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Are Xbox Refunds Guaranteed
As far as digital items are concerned, no. It is entirely possible that Microsoft will deem your request for a refund invalid, for a myriad array of reasons. If you dont fall into the aforementioned criterion, its very likely that Microsoft will refuse to refund your digital purchase.
However, they do guarantee a refund on physical items if those items are returned in the condition your received them in.
Does Xbox Have Free Returns
Naturally, it doesnt cost anything to return a digital item like a digitally purchased Xbox game, so that return would be free. For a physical item return, you can get a repair return shipping label when you go to your Microsoft accounts order history and request a return for a physical item, so thats free too.
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Go To The Roblox Support Form
The first step is to go to the Roblox support form.
The Roblox support form allows you to contact Roblox directly.
In the form, you need to provide your contact information.
Then, you need to explain the issue that youre facing and submit it.
to go to the Roblox support form: .
Alternatively, you can search for Roblox support on Google and click on the search result that says, Contact Us Roblox Support.
On the Contact Us Roblox Support page, click on the Support form link to go to the Roblox support form.
Xbox Refund Request: How To Get Your Money Back After Buying A Game
Games are a wonderful thing, but sometimes they fail to live up to expectations, or in some situations, are downright broken. To no surprise, you’ll probably be looking to refund the game if you hit this wall, but unless you know what to do, it’s not as simple as you may expect.
To help you out along the way, here’s a step-by-step guide on how to request a refund on Xbox.
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Enter Your Contact Information
Once youre on the Roblox support form, youll see a Contact Information header.
To begin with, you need to provide your contact information.
This is to allow Roblox to respond to your issue.
Firstly, enter your first name in the First Name field.
Then, enter your email address that is linked to your Roblox account in the Email Address field.
If youre under 13 years old, you can provide one of your parents email addresses instead.
Next, confirm your email address by entering it in the Confirm Email Address field.
Lastly, enter your Roblox username in the Username field.
Refund On Microsoft Website
Up until recently, Microsoft had a no return policy. Assuming to have changed their minds due to high volume of requests for returns and increase of digital sales and digital exclusives in general.
Either way, whatever caused them to change their policy is making it easier on gamers to be sure theyre getting exactly what theyre paying for, and a refund if not.
Since making this change, Microsoft is more than likely to be accepting most returns asked of them with some exceptions of course.
Microsoft focuses more on accepting returns on digital purchases with less than 2 hours of playtime, which is understandable but can also be surpassed without notice unfortunately. However, they are likely to be lenient in this matter as long as it hasnt been an entirely beaten campaign or well beyond the 2 hour mark.
That being said, Microsoft does not accept every refund request but in order to attempt to get a refund from the Xbox manufacturer, youre going to need to fill out a form.
This form however, can only be accessed via your billing history on your Microsoft account. Once you have found Subscriptions & Billing on your account, you should be able to find the order number for the specific item. This order number is what youre going to need in order to get your refund.
Alternatively, if you are having trouble finding this then you can go to Xbox.com/refund and file a refund from there.
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How To Request A Refund On Xbox One
The process of requesting a Refund is straightforward. Microsoft has updated its existing refund policy making it more suitable for the vast majority of gamers.
Here are the steps to request a refund for an Xbox Game:
New Xbox Refund System: How To Use The Self
Microsoft’s new refund system works a lot like Steam’s does. To initiate a refund, you must head to Microsoft’s account website and sign in. Once you’ve signed in, you can select “payment & billing” from the top bar and navigate to “order history.” Once you’re on the order history page, you can click on an app or game you’ve purchased and choose to request a refund.
To qualify for a refund, you’ll have to meet a few criteria though. A refund has to be requested within two weeks of an app or game purchase, and you must wait until at least one day after the release date to start the refund process. You also have to have used the product for less than two hours across all accounts. Additionally, season passes, add-ons and DLC are not eligible for a self-service refund.
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How To Request A Refund For An Xbox Game
The refund policies for Xbox digital games are not as straightforward as you may expect. Asking for a refund button can be found on their Request a refund page and heres what you will need to do:
How To Get A Refund From The Microsoft Store
To request a refund from the MS app store, you need to navigate to the Payment & Billing option. Open up the Order History and select the app or game you want a refund. Click on Request a Refund and select a legitimate reason for your request.
You will get your money back to the same card you used for payment. Contact MS Support if you made a purchase through the Windows 10 App Store.
Note: Ensure that the title and the order number of the digital products are correct.
You may ask:
How do I contact Microsoft for a refund?
Dial 1-877-696-7786 or 1-800-642-7676 to speak to a live customer service representative. The support hours are from 8 AM to 5 PM Central Time, offering customers all the necessary support.
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Microsoft Store Refunds Are Just One Thing That Donotpay Can Help You With
Assistance with Xbox refunds is just one of the things in DoNotPays impressive portfolio. For other gaming needs, you might want to check how to deal with PlayStation Store refunds, or how to request your money back on Steam and Origin with DoNotPay.
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How Long Does It Take Microsoft To Refund Money
When you finalize your Xbox refund request, you will receive a confirmation email. After verifying whether your purchased item qualifies for a refund based on the submitted form and documents, a Support Team representative will reach out to you within 72 hours. In case you dont see an email from them, you are advised to check your email spam or junk inbox.
Checking the status of your Xbox refund request is easy. You can find the information in your accounts Order history. If you have more questions about the status or if you want to complain after your request gets denied, you are advised to reply to the confirmation email or the last email you received regarding the refund.
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Returning Items You Bought From Microsoft Store For Exchange Or Refund
If you purchased a product from Microsoft or Microsoft Store, you can request a return. You’ll then find out if your product is eligible for a return. If you purchased a product from another organization and have changed your mind, you may contact that organization to inquire about returns or refunds . You can check your Order history to verify what you’ve ordered from Microsoft.
Note: If you want to cancel a Microsoft subscription or free trial subscription, including Xbox Live and Microsoft 365, see Cancel or turn off recurring billing on a Microsoft subscription.
Before You Read Our Guide
A few notes before we begin!
Firstly this guide will only be for digital games purchased through your Xbox Series X or Xbox Series S console.
Receiving refunds on digital products purchased from other retailers, like download codes from Amazon, will have different rules.
Equally, it wont work for physical game discs, youll have to check your specific retailer for those.
Additionally, there is, unfortunately, no guarantee your refund will be accepted.
Even if you have a really good case, Microsoft has a strict set of rules and have the last say when it comes to deciding to give you money back or not.
But with that said heres our guide
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How To Refund A Game On Xbox
Xbox One and Series X/S players can follow these steps to request a refund for a digital game.
- Sign in to your Xbox account.
- Go to your Order History > select Request a Return for the game.
- If you see the Request Conditional message, this means that you do not meet the Refund Conditions.
- Now click on the Request a refund button.
- Add a reason why you are requesting a refund.
- Click on Submit.
- Make sure that you have purchased the game within 14 days of requesting the refund.
- You cant get a refund if you have played the game for more than 2 hours across all accounts.
- Also, note that submitting a request will not guarantee a refund. But if it gets approved, it will show up as being processed on your Microsoft account. During this, you cannot access the digital game.
- Wait for 3 to 5 business days and the refund should appear in your account.
- You can keep an eye on the status of your refund from the Order History page.
How To Refund Xbox Series X And Series S Games
Send it back!
Getting next-gen consoles is super exciting, but navigating the systems UI can be a little tricky at first. This guide will help you know how to perform certain actions on your new Xbox Series X or Series S console.
Dont be worried if you havent cracked it on your own, weve all been there!
Here well explain how you can refund digital games bought through your Xbox Series X and Series S.
In the hype of Christmas, it can be easy to fall into the trap set by ana amazing deal for a bad game!
Unfortunately, you arent guaranteed your money back in every case, but if youve purchased something by mistake it can be worth trying to return it to get your money back.
Once youve submitted your refund, why not check out our recommendations for other games you could try playing instead!
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How To Refund Items In Roblox
Did you accidentally buy an item on Roblox?
Or did you buy an item that you regret and want to get a refund?
On Roblox, you can buy items with Robux in the avatar shop.
The avatar shop contains clothing, accessories, gear, and more.
Whenever you buy an item, it will be added to your inventory.
However, there wont be an option to refund it.
Although there isnt an option to refund items, there is still a way to refund them.
That way, youll be able to get your Robux back.
In this guide, youll learn how to refund items in Roblox to get your Robux back.