Why Cant Xbox Process My Payment
Contact your credit card company or bank and make sure that the payment option youre using has been activated and has available funds, and the transaction isnt being blocked for some reason. If the payment option you use to pay for your Xbox subscription is expired or no longer valid, youll need to update it.
Selling Your Xbox One Set It To Factory Defaults First To Erase Your Data
If you are going to sell your Xbox One, youll want to set it to factory defaults first and make sure your data is erased from the console. Heres how.
We showed you how to erase your data from the Xbox 360 game console previously. Now that the holiday season is upon us, you might be thinking about getting the new model, Xbox One S, and selling the original 500 GB model. Before you do, make sure you delete all your data from the hard drive first. Heres how to do it.
Note:
What Is A Xbox Hard Reset
Xbox One Hard Reset Method 1
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How To Shut Down Or Restart Your Xbox One
If your console is still responsive, meaning you cant even close down the app or game thats thrown up an error, you can perform a full shutdown or restart through the system software.
To shut down or restart your Xbox One you can long-press the Xbox button on your controller and scroll over to Turn Off Console or Restart Console. The other methods of shutting down your device are:
A Full shutdown is a bit more involved as it requires delving into the Settings app. A Full shutdown will completely turn the console off, where other methods leave the console in either energy-saving or instant-on power modes.
What Is Soft Reset

Soft reset, also known as restart, happens when you turn off the console via the Power Center or using the Guide button. Your Xbox One is NOT powered all the way down when you restart it and it still retains information from its last power-on state. This can be a useful trick if your console runs slow or if you encounter a minor glitch with your game.
To restart your Xbox One via the Power Center:
To restart your Xbox One from the guide:
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Xbox One S Will Not Factory Reset
Discus and support XBOX One S will not factory reset in XBoX on Consoles to solve the problem Since participating in Insider Hub program, I’ve had nothing but problems with my XBox S. Every time there was an update, I would have to factory reset…Discussion in ‘XBoX on Consoles‘ started by ELKYLE, .
How Do I Fix The Orange Light On My Xbox One Power Brick
Reset your Xbox One power supply unit
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How To Soft Reset Your Xbox One
A soft reset is what youre likely going to use for fixing a number of bugs like freezes or minor glitches. It should affect your data and is essentially just a simple restart of the console. You can do this with your controller if the screen hasnt frozen, or directly on the console.
How to soft reset an Xbox One with a controller:
How to soft reset an Xbox one on the console:
How To Hard Reset The Official Xbox Wireless Headset
The Xbox Wireless Headset is pretty great, boasting a packed feature kit into a svelte price point. Given its value, it’s quite easily among the best Xbox One headsets and best Xbox Series X, Series S headsets, and has a very ergonomic design making it easy to use. For the most part, at least.
Like many wireless headsets, the Xbox Wireless Headset comes with on-board firmware that handles some of the headset’s features. In rare scenarios, this firmware can crash or even get corrupted, which may cause your headset to lock up. It’s possible to perform a hard reset on the hardware, which may solve many issues that pertains to the firmware. If your headset has locked up and won’t turn on, it might be worth giving this a try.
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Xbox One Hard Reset Method 2
Reset Your Xbox With A Usb Drive
In the extreme case that your Xbox is not even able to boot up, you can no longer use the Settings menu to perform the factory reset. You need to use an alternate method involving a USB drive and a reset file downloaded from Xboxs website. Here are the steps you need to follow:
Your Xbox is now restored to its factory settings and can be safely sold or given away to a new user without any danger of anyone accessing your sensitive data.
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Erase Xbox One Data And Set To Factory Default Settings
Head to Settings > All Settings > System > Console info & updates > Reset console.
Next, youll get the following three different options:
- Reset and keep my games & apps This is the best option to use if your Xbox One is unstable and youre trying to troubleshoot the issue. The OS will reset and delete corrupt data and keep your games and apps.
- Reset and remove everything Choose this if you are ready to set your Xbox to factory settings .
- Cancel If youre having second thoughts, you can cancel out of resetting it.
Wait while the Xbox One resets. The amount of time it takes will vary between users, and when it comes back with the tutorial on setting up the controlleryoure done!
How Reboot Xbox One

To reboot your Xbox One, follow these simple steps:
Presto, the console will reboot without the need to shut down and power back up.
If youre in the settings, the same option can be found under the Power & startup menu, which is useful if youre doing something in there, such as tinkering with network settings, and want to give it a quick reboot.
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How To Factory Reset Your Xbox One After A Black Screen Of Death
A recent update is bricking certain Xbox One consoles. Heres how to fix it.
Microsofts most recent Xbox One update has caused severe issues for select users. It has resulted in some people seeing a perpetual black screen of death. And no amount of restarting or cold booting resolving the issue.
I am one of these affected users my Xbox One abruptly bricked a couple of nights ago. Im frustrated and have plenty of questions about how this happened, but thankfully, my console isnt permanently broken and neither is yours.
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Offline System Update With Xbox One S And Xbox One X
Step 1: Find a compatible USB flash drive. You will need a totally empty flash drive with at least 4GB of available space. It also has to be formatted for NTFS, which is the default Windows file system. Find your USB drive in the File Explorer, right-click it, and select Format. On the next screen, you can leave everything as is except for File System. Change that to NTFS if it isnt already set that way.
Step 2: Download the update file to your computer and extract it into the USB flash drive. You can find the zipped update file from Microsoft here. Extract the file and copy $SystemUpdate onto the root directory of the USB flash drive. It should be the only file there. Once the transfer is complete, eject and unplug the USB device and return to your console.
Step 3: Power down your Xbox One and remove both the power and network cables from the back. Wait 30 seconds once it is completely off.
Step 4: Plug in the power cable and insert the flash drive into the USB port.
Step 5: Press and hold the Bind and Eject buttons on the console, then press the Xbox button.
Step 6: Continue holding Bind and Eject for 10-15 seconds until the Xbox Startup Troubleshooter loads. Once it does, select Offline System Update. Wait while the system updates, and youre good to go. If the update fails, you may need to restart your console and try again. If youre still having issues, contact Microsoft for technical support.
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How To Factory Reset Your Xbox One Console
You can factory reset your Xbox One two ways. The easiest one is right from the console. But if your Xbox isn’t displaying a picture or you can’t get to the Settings menu, you can also complete a factory reset using a USB flash drive. This method requires a PC with Windows® and a blank flash drive formatted as New Technology File System, or NTFS, with at least 4 GB of storage. If you could use a little assistance with performing the factory reset on your Xbox, we can helpâvisit the nearest uBreakiFix by Asurion store.
Before trying to complete any resets, connect to the Xbox network. That way you’ll be able to back up your information to the cloud. As a reminder, a factory reset on your Xbox One will delete all your accounts, saved games, local game data, and settings changes, among other things.
Is Factory Reset And Hard Reset The Same
A factory reset relates to the rebooting of the entire system, while hard resets relates to the resetting of any hardware in the system. Factory Reset: Factory resets are generally done to remove the data entirely from a device, the device is to be started again and requires the need of re installation of the software.
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Performing A Soft And A Hard Reset
A soft reset simply refers to powering your Xbox off and turning it back on after a few seconds. You can do this with your controller by holding down the Xbox button and choosing Restart console or Turn console off. You can also press the power button on the console to do the same thing.
A hard reset, on the other hand, refers to completely powering down your Xbox. Instead of pressing and releasing the Xbox button on the console, hold it down for around 10 seconds, and release it only when the Xbox shuts down completely. Then disconnect the power cable, wait for an additional 10 seconds, and then reconnect the console and turn it on.
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Why Is My Xbox One Not Turning On At All
If your console wont turn on, it may simply need a power reset. Often, power issues are due to the power supply resetting after a power surge. Plug the cord back into the console, and then press the Xbox button on the front of the console.
similarly, How do you hard reset a Xbox One S?
How to reset your console
on the other hand, How do I know if my Xbox power supply is bad?
All Xbox One power bricks have a light on them to signify they are receiving electrical current. If you see a solid white or solid orange light, the power supply is working properly. If there is no light or it flickers, it needs to be replaced.
also, What does it mean when your Xbox power brick is orange? The power brick is receiving power from the outlet, and your console is receiving power. If you get this response from the indicator, you should check out the check video fix below. Steady orange light: The power supply is okay and is set to energy-saving power mode.
Why did my Xbox One turn off by itself and wont turn on?
If your Xbox console is unexpectedly shutting down, it may be because its not getting enough ventilation, or there may be a problem with the power supply.
Reset Your Xbox One Using A Usb Flash Drive

Here’s how to format your flash drive as NTFS.
Keep your USB drive plugged in and follow these steps to get the reset file.
Now, you can transfer the reset file to your Xbox.
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Offline System Update With Original Xbox One
Step 1: Try to start the Xbox Startup Troubleshooter by completely powering down your console and removing the power cable for at least 30 seconds. After, plug the cable back in and press the Pair and Eject buttons, then the Xbox button. Release the Xbox button and hold the other two for 10-15 seconds. Once you hear two power-up tones, release the other two buttons. If you see the Xbox Startup Troubleshooter labeled troubleshoot at the top proceed with the steps above. If not, continue in this section.
Step 2: If you dont see the Xbox Startup Troubleshooter, turn on your Xbox One and press the Xbox button on your controller. Follow Profile & System > Settings > System, then select Console Info. Look for your OS version. If its one of the versions listed below, continue to step four. If not, go to step three.
- 6.2.11791.0 fre
- 10.0.10586.1100 fre
- 10.0.10586.1194 fre
Step 3: If you have an OS version other than the ones listed above, youll need to perform two offline updates. As is the case with the Xbox One S and Xbox One X, youll need a USB drive with at least 4GB of space, formatted to NTFS . If your OS version is 6.2.9781.0, download OSU3 from Microsoft. If its anything else, youll need OSU2.
Youll know that the process is complete when you hear two power-up sounds.