What Should I Do If My Xbox Disk Is Not Working
Use vanish Oxipowder, a proprietary product available from the supermarket. Cover the entire shiny side of the disk with the powder. Wait 5 to 10 minutes. Clean the powder off completely with a soft dampened cloth. Place the disk in the Xbox. It should be clean enough to play properly again. Take the disk to a game or computer shop.
Change Power Modes And Power Cycle The Console
How To Clean Xbox One Disc Drive
First of all, remove the Xbox 360 drive from the Xbox and turn over the drive so that it shows the belly. You will find four screws and a warranty sticker. Cut the warranty sticker carefully.
Take a screwdriver to unscrew all the four screws and put them aside carefully. Then, remove the upper case carefully so that, it reveals the PCB. After that, use the tiny screwdriver to dispel the drawer bezel.
Then, turn over the drive again and dispel the other case as well which will uncover the drawer and laser. Dont palp the laser because its very dangerous. Keep in mind that you cannot touch the laser.
Now, take a close look to see if theres any dust or debris or not. If you find any then clean it with the help of a brush. Remember, the laser need not be brushed. Just brush the dust away from it.
You will find an area underneath the black plastic where you will find ridges. It will help you to open the drawer. Now, open the drawer gently and see if theres more dust or not. If yes, then brush them away again. Also, check the machines carefully. They can be greasy and dusty as well. Remove if gently so that, the worse part removes only. Now, put it back altogether and build the console again. If the cleaning doesnt help you out then your disc drive must need a replacement.
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Easy Fix For Xbox One With A Stuck Disc Issue
Some Xbox One consoles may encounter a stuck disc issue due a software glitch or a hardware malfunction. Normally, a good working Xbox One should allow you to eject a disc either by selecting a command or by pressing the eject button near the disc slot. However, if either of these options are not working, you can also do a manual eject by pressing a hidden eject button with a paperclip.
Games Freezing At Specific Points
If youre games are continuously freezing or locking up at the same point each time during gameplay. This may indicate a corrupt game save or worse bad sectors on your hard drive.
You can simply resolve this by trying to re-install the game or delete the game saves and try again. If the problem still persists it is likely that your hard drive is struggling to read and write data.
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What If I Don’t Get It Fixed
In most cases, it won’t cause any problems at all if you opt to not have your console repaired. In fact, you can even still play games, you would just need to play downloaded content. The disc drive has no effect on downloaded games and movies. You obviously wouldn’t be able to play any disc based games or movies but if you are wanting to move to digital games then this would be the time to do that.
Steve Porter
Keeping The Laser Lens Clean
If your machine isnt recognising a disc when youve inserted one, or youre experiencing issues during playback/freezes during your game, the first thing to do is to check the disc itself.
If its scratch- and fingerprint-free, the problem could lie with your consoles disc drive. Its unlikely to be anything major, though more often than not, its simply a case of dirt or dust on the laser lens getting in the way.
Ensuring your Xboxs disc drive stays in good working order is a case of prevention being better than cure . Make sure the disc insert area on the front of your console is kept dust-free you can avoid a build-up by regularly wiping over your console with a dry microfibre cloth. The microfibre material will ensure that the dust sticks to the cloth, rather than just pushing it around and potentially directing it into the disc slot itself.
Make sure the disc goes into the console without any resistance or strange noises. If youre in doubt, eject it and try again. If youre still having trouble, try using a laser lens cleaning disc this should clear up any playback issues .
READ MORE: How to fix an Xbox One controller that wont sync
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How Do You Fix A Scratched Xbox Game Disc
You can also use damp paper towels and soap to fix a scratched Xbox 360 game. Dip the towel in soapy water. Wipe the disc from the center moving outwards. Never wipe using a circular motion. This may actually scratch the disc. Rinse the disc under warm water. Wipe it dry before putting it in the console.
Do Games Still Download When The Xbox Is Off
Click on « Settings » « Power and Startup. » This is where you can set the Xbox to use stand-by mode when you turn it off. It will automatically search for and finish downloads and updates. Choose « Instant-On Power Mode. » This will keep the Xbox One on standby so it will finish your downloads when the Xbox is off.
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An Xbox One Not Reading A Disc Can Be Frustrating
- Western Sydney University
- Saint Mary-of-the-Woods College
It can be a show stopper when an Xbox console such as an Xbox One stops reading discs. This issue isnt limited to just video games though as sometimes an Xbox console just wont read discs with music or movies on them either.
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Xbox Disk Drive Error 0x91d7000f
My XBox One S started having disk drive issues.
When booting the XBox One S up regularly, I start the Blu-Ray app and get an error message stating:
‘No disc device found. This app requires an Xbox with a disc drive. If this console has a disc drive, it might need servicing at support.microsoft.com/devices. ‘
Inserting a Blu-Ray disk will do nothing, as will inserting a game disk, a DVD, or a 4k disk. Basically nothing works.
However, just going to do a restart on the Xbox fixes the problem. But only until the next cold boot.
I have my Xbox set to ‘Energy Saving’ in the boot settings, so no quick boot.
Does anyone have a clue what to do here? I doubt that it is a hardware issue as the drive works just fine after a reboot. I suspect a firmware or software glitch introduced with the XBox One S AD – but that is just my uneducated guess. Any help is appreciated.
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You seem to have done Solution 1. You may have to go to the Solution 2 which is look at getting your system serviced
None of my discs play, or my disc isnt recognized when I insert it
Try the following solutions if none of your discs will play, or if you insert a disc and your console doesn’t recognize it. If your Xbox Home screen tells you to insert a disc when a disc is already inserted, that means it doesn’t recognize your disc. In these scenarios, there are two possible issues:
Hurray We Can Still Play Dvd Content On Xbox One When Disc Drive Is Not Working
With WinX DVD Ripper Platinum, you can rip Xbox One compatible digital files off home-made and copy-protected movie DVDs, TV series DVDs, workout DVDs and others on your computer, for later streaming to Xbox One. This is also a good way to play DVDs encoded with other region codes. No quality loss. No tech skills required. DVD ripping is easy and fast.
Please DO Not use WinX DVD Ripper to rip rental DVDs. For Windows and Mac only. If you are a mobile user, please .
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Fix Xbox One Disk Drive By Yourself
According to market researcher IHS Markit, Microsoft’s Xbox One captures a total of 26 percent share in console hardware market in 2016. Although it lags far behind that of Sony PS4, it is undoubtedly a popular game console. In this article, we’re not going to compare Xbox One with Sony PS4 or others, but will show you how to fix Xbox One disc drive by yourself, to troubleshoot various Xbox One disc drive not working errors, such as Xbox One can’t read discs, without spending a large sum of money.
Next Steps To Fix Your Xbox Ones Disc Drive
If your console still isnt reading discs, try cleaning the disc drive and removing built-up dust you can find more on that in our disc drive cleaning guide.
However, if you can hear a grinding noise when the console is trying to read a disc, its likely in need of an internal repair or replacement. Doing this yourself is not advised, especially if your machine is under warranty. Opening up your console could void its warranty, and make it difficult to get it fixed if things go wrong.
Contact Xbox Support or take your console to a Microsoft-approved repair specialist for a professional fix. It wont be free, but itll probably cost you less than having to shell out for a whole new machine.
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Remove The Ribbon Cables
Do NOT remove the ribbon cables yet, make sure you opened up the ZIF connector first and then remove the ribbon cables. Otherwise you could damage the PCB.
Open up all the 3 ZIF connectors with your finger nails or with an plastic opening tool carefully.
Then remove the 3 ribbon cables from their sockets.
Using An External Hard Drive
Your Internal Hard Drive maybe faulty. But if your Console is still stable it may be in your interest to start using an External Hard Drive. This will allow you to download and install any new games on that hard drive.
This will ease pressure on your internal hard drive and will safe guard your games saves and future downloads.
Can You Recover the Data on a Damaged XBox One Hard Drive?
If youre interested in saving the game saves, progress and other personal details on your XBox One Hard Drive you maybe in luck. Certain companies do advertise a data recovery service.
However the cost of recovery on XBox one Drives may not be worth the return so its best to do your research before hand.
We would simply recommend that if you have lost data then you should reach out to the Microsoft Support Team. They are much more qualified at dealing with the situation.
If you have contacted Microsoft you will need to give them up to 24 Hours to reply and resolve your case.
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What Happens If You Unplug Your Xbox One With A Disc Inside
Unless you have modified your console to replace its built-in HDD with some sort of RAM disk, removing power wont affect the data stored inside, even over extended period of time. However, if a game is currently running and you havent saved your progress before removing power, that progress will be lost.
Reboot Xbox One Console
Removing a game disc from an Xbox console is as straightforward as pressing an eject button. This is located in the right part of the disc slot and all you need is to give it a gentle push.
If pressing the eject button wont open the disc drive, consider turning the console off and on first. This usually clears any minor power bug that may have developed. If a quick restart wont fix the issue and you continue to have a stuck disc issue, then you need to use a paperclip to open the disc drive.
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Your Tv Isnt Displaying The Best Resolution
Microsoft has confirmed that some users may have an issue with the Xbox One automatically detecting the proper display resolution.
Possible solutions:
This is actually an easy fix, but it requires a few steps:
- From the Xbox One dashboard, hit the Menu button to bring up the Settings. Select Display & Sound, then select TV Resolution and choose the proper setting.
- If you have a relatively new TV, make sure your set has the most recent firmware. Refer to your TV owners manual if you arent sure how to do this.
- If you are still having display issues, try a different HDMI cable. This may not help, but the next step is contacting Microsoft.
How Do I Fix My Xbox 360 Disc Tray Keeps Opening
If your disc drive tray is stuck and will not open or close, then you have to manually eject the disc. Follow these instructions to remove the faceplate and manually eject the drive. Remove any obstructions, and plug the console back in. If the eject button still doesnt work, your disc drive may need to be replaced. »
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Try Another Game Disk
If your game disk is clean and free of visible damage, the gameplay issue may be caused by a problem with your consoles disk drive. To test this, try playing a different game disk.
If youre able to play other game disks on the same console, then the disk drive is not the cause of the gameplay issue. In this scenario, you can be sure that your Xbox One game disk is not working and youll need to get it replaced.
Stuck On Splash Screen
When fully booting, the Xbox One can take a long time up to 10 minutes, in fact. Were referring to turning on your Xbox One from being completely powered off, not from rest mode. When booting, a green screen with the Xbox logo will hang for a few minutes before the UI comes up. If youve been waiting 10 minutes or longer, youll need to perform a hard reset.
Possible solutions:
Before getting to the hard reset, note that doing so will erase all accounts, save data, and any other data stored on the system. If youre an Xbox Live Gold member, your save data is probably in the cloud. If you havent had a chance to sync it yet, try powering down the console by holding the Xbox button on the console for 10 seconds. Then, if you have access, sync or back up your save data before performing the reset. Otherwise:
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Getting Your Device Repaired Shouldnt Break The Bank
Our low price guarantee ensures that we always offer the best price to our customers. Just bring in any local competitors published price for the same repair, and we will happily match and beat their price by $5.
The repair price must be a regularly published price. This offer does not apply to competitor’s specials, coupons or other discounts.
Possible Causes For Xbox One Not Reading Disc Error
Usually, Xbox one not reading disc issue indicates that your game disc wont play or cannot be recognized when you insert the disc into the console. You need to see if there is dust or hair built-up in your drive. For this situation, just need to clean up your drive.
Some users reported that their consoles make a grinding noise when inserting a game disc, which indicates consoles may need a repair. Besides, the scratched game disc can also cause the Xbox one not reading disc error.
Now, let see how to fix Xbox one not reading disc error. Please keep reading the following part carefully, here we recommend that you try these solutions one by one.
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Reset The Xbox One Operating System
Note: Do NOT select Reset and remove everything because this resets the console to factory settings, and all user data, games, and apps will be deleted. This should only be used as a last resort solution.
There may be a problem with your consoles operating system hence Xbox One wont play games. The reset can be done without deleting your games or apps.
If successful, you may have to repeat some general console set-up steps before getting back to the Home screen. Try and play your game again after this.
Seek A Repair Or Replacement For Your Xbox One
Our best suggestion at this point if your Hard Drive is faulty is to reach out and claim a replacement or repair on your Warranty.
If you purchased your XBox One Brand new or Pre-Owned from a retailer then it is likely youre covered against this fault. When a repair is not available then the warranty will allow you to get a replacement console.
Its important to ensure that no damage comes to the console while youre claiming for a replacement. If you have attempted to change the hard drive or damaged the console in anyway then you warranty maybe void.
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