Your Order Was Split Into Multiple Shipments And Billings Or Shipping Was Delayed
Orders with multiple items are sometimes split into different shipments and billed per shipment, especially when items are pre-orders, on backorder, or come from separate locations. If an item is out of stock, shipping delays can cause a billing delay.
Sign in to your Order history. If you have more than one Microsoft account, sign in to each one to check your order history.
Compare your order history to your statement to find out how your order might have been split into different charges. Also check if the shipping dates are different for each item.
There might be a delay between the date your card is billed and when you see the charge on your statement. Contact your bank or provider for more info.
Make A Microsoft Account Early
While you can check out as a guest on the Microsoft Store, it pays not to. After all, having an account signed in and ready will save you entering details while consoles are flying off the online shelves.
Ensure your delivery address and payment details are up to date to snap up new consoles in a hurry.
Xbox Family Settings App Frequently Asked Questions
Who is the Xbox Family Settings app for?
The Xbox Family Settings app is for parents to manage their childrens gaming activities on Xbox consoles, from iOS and Android phones.
Is there a child-friendly version?
No. The Xbox Family Settings app is for parents to manage their childrens console gaming activities. There is not a child version of this app and children cannot log into the Xbox Family Settings app with their child account.
What features are available?
Features available include: child account setup, screen time settings, content settings, communication settings, ask to buy notifications, multiplayer settings, clubs and cross network play. You will receive notifications of incoming requests from your child that you can respond to from your mobile device in real time. You can manage your childs friend list and incoming friend requests. More features will be available over time, so be sure to check the app for enhanced capabilities.
What gaming devices will the Xbox Family Settings app work with?
The Xbox Family Settings app will enable parents to apply settings for gaming activities on Xbox Series X|S and Xbox One. Content and screen time limits can be applied to Windows PCs when a child account is logged into the Microsoft account with Xbox profile that is part of your family group. The Xbox Family Settings app will not have settings that can be extended to mobile gaming experiences.
How do I update a birthdate for an existing child account in my family?
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What Kind Of Issues Can Xbox Customer Service Resolve
Xbox customer service can handle many common customer support issues including troubleshooting, assistance with using the Xbox website, providing information about warranties, and setting parental controls.
An Xbox customer service representative could also begin an investigation into billing issues, such as fraudulent charges, double charges or customers being charged for products or services that they did not order.
All Roads Ultimately Lead To Microsoft Bobby Kotick Says
Earlier today, Microsoft announced plans to buy Activision Blizzard for a whopping $68.7 billion, putting huge franchises like Call of Duty, World of Warcraft, and more under Xbox‘s umbrella. While we’ve already seen how the video game industry is reacting to the huge acquisition, you can now take a look at how Microsoft and Activision Blizzard leaders broke the news to their staff members.
Activision CEO Bobby Kotick, whose future with the company is still unclear at the moment, with all Activision Blizzard employees, saying Microsoft was the clear choice to partner with.
“In considering possible partners, all roads ultimately lead to Microsoft,” Kotick wrote. “Like us, they have been making games for a long time. Microsoft has already distributed games to hundreds of millions of the worlds computers and computing devices and has technologies and innovation that will support the next generation of games.”
Activision Blizzard has been under fire for months due to serious allegations of harassment and misconduct, with Kotick at the center of many of the headlines. Kotick told employees Microsoft will help improve Activision Blizzard’s culture.
Have you played Xbox Series S?
The ABK Worker’s Alliance has already responded to the news, saying the acquisition, “does not change the goals” of the organization working for workplace improvements and employee rights.
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Sony Slides On Microsoft
The deal worth $68.7bn , would be Microsoft’s biggest ever buyout and the largest deal in gaming history.
It would see the US firm owning popular gaming franchises including Call of Duty, Warcraft and Overwatch.
The deal would be a major step for Microsoft’s Xbox gaming brand in its battle against Sony’s PlayStation.
It also comes a year after Microsoft bought another influential gaming company, Bethesda for $7.5bn.
Buying the troubled but successful Activision would turn Microsoft into the world’s third-biggest gaming company by revenue, behind China’s Tencent and Sony, marking a major shift for the industry.
Microsoft said the Activision-Blizzard deal would help it grow its gaming business across mobile, PC and consoles as well as providing the building blocks for the metaverse.
The purchase of the Call of Duty maker comes as Microsoft is also aggressively expanding its Game Pass subscription service.
“We’re investing deeply in world-class content, community and the cloud to usher in a new era of gaming that puts players and creators first and makes gaming safe, inclusive and accessible to all,”Microsoft’s chief executive Satya Nadella said in a statement.
Clear Cache Or Use Incognito
If youre having trouble with Microsoft telling you that youve already exceeded your limit of Xbox Series X purchases, dont give up. By clearing your browser cache or using incognito mode, you should be able to check out.
Sometimes this isnt necessary and you can just keep refreshing to try again. However, reports indicate that clearing your cache should get the store to recognize that you havent made your purchase yet.
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Sony Hopes Microsoft Acquisition Of Activision Won’t Make Cod Xbox
Sony expects Microsoft to uphold its “contractual agreements and continue to ensure Activision games are multiplatform” after the blockbuster purchase of the studio for nearly $70b.
Microsoft Gaming CEO Phil Spencer himself said that “Activision Blizzard games are enjoyed on a variety of platforms and we plan to continue to support those communities moving forward”, but that doesn’t tell the entire story.
Spencer further addressed the situation, confirming his intent to keep Call of Duty on the PlayStation.
Had good calls this week with leaders at Sony. I confirmed our intent to honor all existing agreements upon acquisition of Activision Blizzard and our desire to keep Call of Duty on PlayStation. Sony is an important part of our industry, and we value our relationship.
Microsoft Discontinued Manufacturing Xbox One Consoles
Today, Redmond-based Microsoft announced that it stops production of the Xbox One consoles. In fact, Microsoft did the same for the Xbox One X and digital Xbox One S before the launch of the Xbox Series X. It stopped manufacturing the Xbox One S at the end of 2020. So retailers were just selling out what remained in stocks.
To focus on production of Xbox Series X / S, we stopped production for all Xbox One consoles by the end of 2020, says Cindy Walker, senior director of Xbox console product marketing, in a statement to The Verge.
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Interestingly, Microsofts announcement coincides with Sonys announcement to restart PS4 production. As a reminder, Sony officially stated that it will restart the PS4 production line in 2022. The annual production capacity will be 1 million PS4 game consoles and it will ease the pressure of PS5 production shortages.
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Manage Your Childs Spending
- Ask to Buy
- View Your Childs Account Balance
- Add Money to Your Childs Account
- View Spending History
When Ask to Buy is activated for your kids, you get a notification in the app when they ask to purchase a game, app, or in game purchases they dont have funding for.
Interested in how much money your child has left in their account? At any time, you can review your childs balance and decide if youd like to add additional funds to their account.
Parents can now add money to their childs account from the Xbox Family Settings app. This allows parents to decide how much their kids can spend as an allowance or reward.
Review your kids recent spending history to keep track of their spending for games and in-app purchases.
How To Investigate A Billing Charge From Microsoft
When you see unexpected charges from Microsoft in a statement from your bank, credit card, or any other payment provider, we want to help you resolve your question as quickly as possible.
Before you contact us, check out the Unexpected charge troubleshooter, or review the steps below.
Sign in to your Microsoft account order history. If you have more than one Microsoft account, sign in to each one to check your order history.
If you can’t sign in, you can get help online with Microsoft Account sign in issues.
If you see the error “That Microsoft account does not exist”, you can look up your username using your security contact phone number or email address.
Consider other Microsoft accounts you may have used: old email addresses a work email your child or other family member.
Compare your account with the charge in question and review the common causes list below.
If you believe someone has acquired your payment info, contact your payment provider to prevent further charges, then change your Microsoft Account’s Payment options.
If you think your account has been compromised, read how to recover your account.
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How To Buy An Xbox Series X
If youre looking for an Xbox Series X/S, there are few better places to find it than the Microsoft Store.
Were a year into the lifespan of the Xbox Series X/S and the next-gen console is still near-impossible to find in your local store.
However, when it comes to restocks, Microsoft has been one of the most consistent Xbox droppers since launch day. And if you know the tricks of the trade, checking out wont be such a hassle!
In case you missed the news, the Xbox Series X shortage will continue long into 2022.
And with these incredibly anticipated Xbox Series X/S games dropping soon, you need to get a next-gen console before its too late.
Calling Xbox By Telephone
- Step 1 : Call Xbox Support at 1-800-469-9269. The Xbox contact centre remains open between Monday and Friday from 9 a.m. to 5 p.m. EST.
- Step 2 : Wait for Xbox to give you the prompts, then dial the number 0 six times in a row without the gap.
- Step 3 : Wait for an Xbox representative to answer your call, so stay on the line. Generally speaking, the request which is to be answered by a representative will take an average of 23 minutes.
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Multiple Purchases Were Grouped Into A Single Charge
Sometimes, when you make multiple purchases at Microsoft Store over a few days, they’ll be billed as one charge.
Sign in to your Order history. If you have more than one Microsoft account, sign in to each one to check your order history.
Compare all purchases you recently made to the charge on your account.
What Does This Mean For The Future Of Xbox
For starters, it means Activision Blizzard games are coming to Xbox Game Pass. Spencer has said as much in his original announcement about the acquisition. Stating that he and the team will offer as many Activision Blizzard games as they can on Xbox Game Pass and PC Game Pass.
Spencer doesnt directly name any particular franchises. But it doesnt take a rocket scientist to figure out some of the more likely arrivals. Call Of Duty first and foremost will be arriving on Xbox Game Pass. Its Activisions biggest and most profitable franchise, and team Xbox would be making a huge mistake by not adding it to the Game Pass roster.
Beyond that, theres plenty of possibilities. In a years time , gamers could see titles from the Overwatch, Diablo, and Warcraft franchises make their way into the mix. Does this mean World Of Warcraft would finally be available to play in the cloud without breaking Blizzards terms of service? Maybe.
The potential is there. Especially if Spencer is calling the shots. Naturally, all of this depends on when and if the acquisition closes. But Microsoft isnt attempting to buy one of the biggest gaming companies in the world to leave some of the biggest IPs in the world off of its service.
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What Is Power On
Premiering on December 13, 2021, Power On: The Story of Xbox is a six-part docuseries that tackles the various chapters of Xbox’s journey from its tough beginnings, designing its first prototype, the launch of Halo, its failed acquisition of Nintendo, and even the highly publicized Red Ring of Death.
While it’s easy to think that this series is only for gamers, there are plenty of other things that make it a great watch even for people who don’t own an Xbox.
At the heart of it, Power On is a series about a group of passionate individuals who had a dream and did whatever it took to make it a reality. From its founders crashing meetings to the people who turned it into a global phenomenon, it’s the first time in history that many of them are sharing their remarkable story.
A Subscription Such As Xbox Live Microsoft 365 Onedrive Or Skype Had Recurring Billing Enabled
You may have a Microsoft subscription set for recurring billing, or recently started a free trial subscription that rolled into a paid subscription.
To check if you have a subscription with recurring billing:
Sign in to Services & subscriptions. If you have more than one Microsoft account, sign in to each one to check your subscriptions.
Look for any subscriptions with recurring billing.
If the subscription is from a third party, contact them directly for more info.
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Things To Note About Playing Stadia On Xbox
There are a few important details that you should know when playing Stadia on your Xbox console. Before you select a game, press the menu button on your Xbox controller, then select Use game controls. This will make sure your browser is registering your Xbox controller as a controller and not a mouse and keyboard.
Second, whenever you press the B button on your controller, even in controller mode, it acts like an Esc button on a keyboard. This can make some games unplayable on Stadia on your Xbox. Unfortunately, other than playing with a keyboard and mouse, or using a Stadia controller over Wi-Fi, there isn’t a way to fix this properly yet.
How To Play Stadia Games On Your Xbox
It is finally possible to play Stadia on your Xbox thanks to Microsoft Edge, but it isn’t without its problems, either…
Stadia might not be a service for everyone, but it’s great for those of us who enjoy it. The one thing that’s annoying about it, is the need to buy a Chromecast, or use a laptop, to play on your big screen.
Well, with a September 2021 update to the Xbox family of consoles, that requirement is a thing of the past. Thanks to Xbox’s new Edge browser, it’s totally possible to enjoy Stadia on your TV to your heart’s content. Read on, to find out how.
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What Should You Do If You Have An Unsuccessful Call With Xbox
If you get off the phone with Xbox and feel as though you didn’t accomplish anything or that the Xbox customer service representative did not fully understand your concern, don’t give up. You still have options.
- Take a few moments to review the notes you took during your call. It’s best to try and remember exactly what happened so that you can better explain your concerns to the next person you speak to.
- Request another callback from Xbox. The next agent you speak to may be better able to understand your situation and provide an appropriate resolution.
- If you feel that calling is not working for you, try Xbox live chat. Live chat support is available 24 hours a day and has the benefit of providing you with a transcript of your communication with Xbox.
- Try getting in touch with Xbox via its social media platforms, including Twitter where it maintains a support account.
- Xbox also maintains a user forum that can connect you with other Xbox players who may be able to provide ideas on how to resolve your situation.
Best Practices For Calling Xbox Customer Service
Xbox prefers that customers request a callback from its website. You can visit the “Contact-Us” page on the Xbox site and click the “Contact Us” box. From there, you’ll be given a menu on which you can indicate the reason for your call. Next, you’ll be offered several communication options, including receiving a call from an Xbox customer service representative.
There are several things you can do before getting in touch with Xbox to help ensure that your call is successful and that your questions and concerns are addressed quickly:
- Make sure you request your callback within Xbox’s phone support hours. These are Monday through Friday 6 am- 9:30 pm PT, Saturday through Sunday, 6 am through 5:30 pm PT.
- Before you call, have any necessary documents and information in front of you. These might include invoices, billing statements, serial numbers or any communications between you and Xbox that pertain to your situation.
- If you are calling for technical support, make sure that you are able to access your device during the call.
- Have pen and paper handy so that you can take notes during your call.
How do Consumers Feel About Calling Xbox Customer Service?
Reviews of Xbox customer service appear to be somewhat mixed. Common complaints include difficulty reaching a human being or being provided with scripted answers that don’t really resolve more complex customer problems. However, it is also possible to find positive reviews of Xbox customer support online.
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